At Active Health, we understand that unexpected circumstances can sometimes arise. However, missed appointments and late cancellations can prevent patients in urgent need of care from accessing treatment, while also impacting our therapists, who reserve this time specifically for you.
To help us provide timely care to all patients and respect the time of our clinical team, we kindly ask that adequate notice is given for any appointment changes or cancellations. Please see our cancellation policy below.
Appointments must be cancelled or rescheduled at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee of the scheduled appointment cost.
Failure to attend an appointment (no-show) without any prior notice will result in the full appointment fee being charged.
We are always willing to review and waive fees in cases of genuine emergencies or extenuating circumstances (such as sudden illness, family emergencies, or other unavoidable situations). Please contact us as soon as possible if such a situation arises, and we will handle each case with understanding and discretion.
How to cancel or reschedule:
Please contact us as soon as possible. Calll reception on 01225 581111 or log into your patient online portal. You can also reply to your appointment confirmation email or contact us during opening hours through the live chat button.
If helpful, we can remind you of your appointment in the following ways just let reception know when booking:
Email
Phone Call
Text
All of the above!
Please be aware that failure to receive a reminder (e.g. email goes into spam or we were unable to contact you by phone) does not invalidate this policy. It is ultimately your responsibility to remember your appointment.
