To not unnecessarily inconvenience patients who urgently need care, appointments must be cancelled or rescheduled 24 hours in advance to allow reception to schedule someone else in need. All late cancellations will be charged at 50% of the appointment fee. Failing to turn up for an appointment without any notice will result in the full appointment fee being applied. We understand extenuating circumstances do happen and will always be happy to waive charges for genuine mitigating circumstances.

If helpful, we can remind you of your appointment in the following ways:

• Email
• Phone Call
• Text
• All of the above!

• Cash
• Debit Cards
• Credit Cards (excluding American Express)
• Bank Transfer
• Card payments over the phone
• Payment plans are available upon request

We are accredited providers of Pilates services for all major insurance companies. See the ‘Our Team’ page for individual practitioner insurance company registration numbers.